Privacy

Privacy Terms for Alano App

At Alano, protecting your privacy and securing your data is our top priority. Here’s a detailed overview of our privacy practices:

Vetted Physical Therapists

Every physical therapist (PT) who interacts with your information undergoes a thorough vetting process. This includes an in-depth interview, background checks, and verification of their credentials. We ensure that each PT meets our rigorous standards for professionalism, competence, and confidentiality, so you can trust that your data is handled with care and respect.

Robust Cybersecurity Measures

We employ a comprehensive set of cybersecurity measures to protect your personal information. This includes advanced encryption to safeguard data during transmission and storage, secure access controls to prevent unauthorized entry, and regular security audits to identify and address potential vulnerabilities. Our goal is to ensure that your data remains secure from cyber threats and breaches.

Restricted Access to Information

Your personal information and any videos you share through the app are accessible only to the PTs assigned to you. These PTs are bound by strict confidentiality agreements and are trained to handle your data responsibly. We ensure that no one else—whether internal staff or external parties—can access your information without proper authorization.

Careful Selection of Third-Party Providers

To enhance our services, we partner with third-party providers for functions such as data storage, analytics, and customer support. We carefully select these providers based on their adherence to stringent privacy and security standards. Each partner is thoroughly vetted to ensure they comply with our privacy requirements and maintain high levels of data protection.

Commitment to Data Integrity and Confidentiality

We implement extensive protocols to maintain the confidentiality and integrity of your data. This includes rigorous data management practices and strict internal policies to ensure that your information is used solely for the purpose of providing you with personalized care and support. We are dedicated to protecting your privacy and ensuring that your data is handled responsibly.

Your Privacy Rights

You have the right to access, correct, or request the deletion of your personal information at any time. Should you have any concerns or requests regarding your data, our support team is readily available to assist you. We are committed to respecting your rights and addressing any issues promptly and transparently.

Continuous Monitoring and Improvement

Our security practices are not static; we continuously monitor and update our protocols to stay ahead of emerging threats and technological advancements. We regularly review our privacy practices and make improvements to ensure that your data remains secure and protected against new risks.

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